Privacy Policy

At Crabtree & Evelyn we understand and respect your concerns about the privacy and security of your personal information. We are committed to maintaining and using your information responsibly.

We collect information for one reason – to help serve you better.


Information covered by this policy

This policy covers all personal information collected and used by Crabtree & Evelyn.

In this policy, “personal information” means information or pieces of information that could identify you. This includes information such as your name, address, username, profile pictures, or email address, but could also include information such as your IP address, or information about your preferences and shopping habits.


Consent

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.


What we do with your information

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.


Retention and deletion of personal information

We will only keep your information as long as you remain an active customer and for 5 years afterwards or otherwise as required for our business operations or by law. We may need to retain certain personal information even once a customer account has been closed or deleted for fraud prevention and/or proper record keeping purposes.

hird party links

We will only keep your information as long as you remain an active customer and for 5 years afterwards or otherwise as required for our business operations or by law. We may need to retain certain personal information even once a customer account has been closed or deleted for fraud prevention and/or proper record keeping purposes.

How We Protect Your Information

We are committed to keeping your personal information secure, and take all reasonable precautions to keep your personal information secure, and require that trusted third parties who handle your personal information for us do the same.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.


Social media user generated content

Some of our sites and apps allow users to submit their own content. Please remember that any content submitted to one of our social platforms can be viewed by the public, and you should be cautious about providing certain personal information e.g. financial information or address details via these platforms. We are not responsible for any actions taken by other individuals if you post personal information on one of our social media platforms.

Communicating with us

If you have any questions about our privacy or security practices, or of you would like to request access to or correction of your personal information, you can contact by mail, telephone, or e-mail during our business hours:

Open: 8.30 - 17.00 Monday - Friday

0843 289 6560

online@crabtree-evelyn.co.uk

Emails will be answered within 24hrs



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